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Frequently Asked Questions
If you have additional questions that aren't covered here, please feel free to give us a call at (315) 446-1200.
1. What are the Hospital hours?
Doctor's Hours (By appointment)
Monday - Friday: 10:30 AM - 12:00 PM and 2:30 PM - 5:00 PM
Monday - Friday: 8:00 AM - 7:00 PM
2. Do I need to have an appointment?
Yes, appointments should be made in advance. Doctor's Hours are Monday - Friday 10:30 AM - 12:00 PM, 2:30 PM - 5:00 PM and Saturday: 10:30 AM - 1:00 PM.
3. What forms of payment do you accept?
Mastercard, Visa, Discover, American Express, Care Credit, and ScratchPay.
4. Can I make payments?
We do not offer in-house payment plans. All payments must be made at the time services are rendered. However, we do accept CareCredit and ScratchPay.
5. At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 5 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
A series of blood tests that are run in the clinic prior to surgery. They test organ function, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed 10-14 days following the surgery.
8. Is it a good idea to let my pet have at least one litter?
No. There is no advantage to letting your pet have one litter, however; there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors, decreasing the chance of cystic ovaries and uterine infections, decreasing the desire to roam, decreasing the incidence of prostate cancer, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
Yes. We have boarding space for both dogs and cats. We also board birds and other small animals, but you will be required to bring your own cage and food for your pet.
10. What are your kennels like?
Our dog kennels are indoor/outdoor. The dogs are let outside within their individual kennel 3-5 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. We do provide blankets and food for our boarders, however; we suggest bringing your dog's food from home to avoid any gastric upset.