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IMPORTANT THINGS TO KNOW BEFORE COMING FOR YOUR APPOINTMENT
Late Appointment Policy
If you know you are going to be late or are unable to make it to your appointment, please call ahead. If you are 15+ minutes late to your appointment, we will not be able to accommodate you.
We will cancel late appointments and you must call the hospital to reschedule your appointment for another day.
Modified Curbside Protocol
As of 6/1/2023, we our implementing a Modified Curbside Protocol only for appointment types: healthy pet, comprehensive, and euthanasia.
Please do not wait in our reception foyer for the time being.
If you have forgotten your cell phone and cannot call or text to check in, do not just walk into the building. Please knock on the door, and one of our staff members will come out to get the information needed for your appointment.
Please be patient with us as we implement new policies! Thank you!
Note: Appointment Type and Scheduling
If you are scheduled for a regular vaccine appointment and your pet is beginning to show signs of illness or injury you would like to doctor to examine, please call ahead to alert us.
We are not able to accommodate walk-in or emergency appointments.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, ScratchPay, and cash.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier.
All pets must be up to date on any required bloodwork and testing required for medication refills.
As of March 1st, 2020 DeWitt Animal Hospital no longer authorizes prescription requests from third-party online pharmacies (i.e. Chewy, 1-800-Pet-Meds, etc.).
DeWitt Animal Hospital utilizes VetSource, a veterinary specific pharmacy that obtains all their medications and preventatives from the manufacturers of the medication. There is no room for fraudulent medications making their way to your pet through VetSource.
We also understand that some of our clients may still want to take the risk and order from a third-party online pharmacy. For those clients, we will write out a physical prescription, and you will need to pick it up during business hours and submit it to the pharmacy of your choice.